September News
This month's topic is Making an Impact over the Phone. In his communication study Mehrabian found that people pay attention to only 7% of what is said. The main thing that people notice is the tone of voice (38%) and body language (55%). So how can we pay more attention to these things on the phone?
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August News
This month's topic is Effectiveness at Work. The Top Ten Tips are based on my booklet 'Being Effective'. As always, do let me know if you enjoy the tips and which one makes the biggest impact on you.
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July News
This month's topic is Coaching Tips for Leaders and Managers. This is a popular theme at the moment, as many organisations are wanting to grow the Coaching Skills of their Leaders and Managers as they strive to encourage their employees to be more accountable and empowered.
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June News
I cannot believe that it is already our first anniversary issue and I have been writing these newsletters for a year! As we have been going a year, to keep things fresh, I'm going to try a change of format to the featured topic. This year we will have a Top 10 Tips feature instead of the 20 Questions format. This month's topic is Assertiveness.
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May News
This month's topic is Dealing with Difficult People.
You'll probably guess that I don't really really believe that there are 'difficult people' only people who cause us to challenge ourselves in new, difficult and often uncomfortable ways. You cannot change how people are but you can choose how you let them impact you!
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